Who would intentionally drive guests away? No one in their right mind, right? But what if you’re driving them away without realising it, simply by being a poor host?
The people who visit your business are all different. They have different personalities, come from different cultures and their lifestyles, needs and wants are all – you guessed it – different. Figuring out what they’re looking for and how your product or service can appeal to them is key to the success of your business but, once you’ve got their interest, there is one thing they are all looking for that is absolutely universal; good customer service.
Regardless of how different we all are, when we take our custom to a business we all want to feel important, appreciated and valued; Sine has been developed to cater to this very need. You have the product or the service that your visitors want and the fact that they’ve come to your office or location is proof that they’re interested in doing business with you. From the moment they arrive at your front desk, until the moment you walk out and shake their hand, Sine will be there to ensure you continue to impress.
Focus on the front end
This doesn’t only apply to your website, but to your physical location’s reception area as well. It may be a cliché, but first impressions really do last; you need to make sure that you make a good one. Sine’s digital visitor management system allows you to customise your sign-in forms, making them both relevant to your visitors and reflective of you and your brand. Allowing you to gather the information you need, Sine’s sign-in forms are quick and easy for your visitors to use. Once your guests have completed their sign-in, Sine will then notify their host of their arrival, thereby reducing their wait times. Now that’s great customer service!
Keep your queues happy
In a world where people are pushed for time, there are few things worse than waiting amongst a group of people and watching those who arrived after you being attended to first.
If you’re the kind of business that regularly hosts a queue of visitors, Sine can help you to deliver great customer service by ensuring you are serving people on a first come, first served basis. When your visitors sign-in with Sine, you are provided with an accurate list of names that are arranged based on their time of arrival. This means you will never keep anyone waiting longer than they need to, which your guests will appreciate.
Don’t be repetitive
There is a special kind of annoyance that comes from having to provide the same information over and over again if you are a repeat visitor to a location. Sine’s digital visitor management software allows your repeat guests to sign-in using an app on their smartphone once their initial sign-in is complete. The Sine app is free to download and can be used to sign into your location with just one tap, eliminating the annoyance of having to provide the same information repeatedly.
Get it right
Receiving information in hand-written form is fraught with danger. If you ask your guests to manually sign into your location, you run the risk of having errors in your data, either as a result of transcribing mistakes or the inability to clearly interpret a person’s handwriting. Calling Mrs Harris, Mr Harris, or spelling a name incorrectly, are embarrassing mistakes that simply can’t happen if the information is entered directly into your system by the person who knows it best. Sine delivers a level of data accuracy to your business that is not achievable with manual sign-in systems, which enables you to be a better host by always having the correct information to hand.
You’ve done the hard work to get someone to your front door. Let Sine help you welcome them to ensure they continue to be impressed once they’ve arrived.