In March 2014 key reforms and amendments were made to the Privacy Act 1988 (Commonwealth), namely around the Australian Privacy Principles (APP). It was estimated in the lead up to the reforms that 50% of Australian businesses would not be compliant following their implementation, generating a surge in the interest in, and discussions around, privacy.

The proposed changes to the APP arose largely in response to the rapid development and implementation of technology within marketplace. In response, organisations were required to revise privacy policies, audit processing guidelines, and use better technologies in order to tighten their security measures; all in an effort to ensure every reasonable step be taken to guarantee the secure storage and appropriate use of personal information. 

Whenever an organisation requests personal information from another party, it is incumbent upon the organisation to maintain that party’s privacy. 

When it comes to visitor management, how is your business maintaining your visitor’s privacy? 

When visiting a business site with a manual visitor guest book, the details of every single visitor are on display for others to see. This could include their name, the company they work for, their contact details, who they are meeting with and, in some cases, which area of the building they are visiting. The sign-in book is a visual touch point that everyone on site encounters and has access to, including employees, contractors, and service providers. Just consider how many people could have access to pages and pages of personal information that, as the host business, you are responsible for keeping secure. 

The City of Burnside in South Australia, values the privacy of their visitors above all else. They quickly identified this issue within their own organisation and actively sought out a solution that would allow them to record and manage their visitor information without compromising their visitor’s privacy. As Matt Spearman, Group manager of people and innovation, states:

 “When we had a sign-in binder, if there was a private meeting happening people could just look at the binder and see who was here and in the building. With the Sine solution, that information is kept securely inside the system. The only people who can actually see who is here with us are the ones with access rights to the database.”

With intelligent software and a sleek design, the employment of Sine’s digital visitor management system has allowed City of Burnside to record, retain, view, and report on their visitor information via a secure check-in process that ensures the information provided by their visitors remains completely confidential and private. Their manual sign-in book has been thrown away and in its stead, is an automated system that keeps their visitor’s personal details completely private and inaccessible to anyone other than those who have the appropriate authority. 

Whether you are responsible for the security of information at a large corporation, within a school, or as part of your role with a local council, you would know that privacy matters. It matters within the inner operations of your marketplace dealings, it matters with relation to the compliance of your site with respect to your information handling policies, and it matters to anyone who may be visiting your site and providing you with their personal information.

Contact us today for a free 30-day trial of Sine and find out how much a private and secure sign-in system is worth to your business. 

Sources: 

Privacy law: https://www.oaic.gov.au/privacy-law/

Australian privacy principles: http://insight.thomsonreuters.com.au/posts/need-know-australian-privacy-principles-amendments

Privacy law: http://www.theaustralian.com.au/business/technology/companies-not-ready-for-privacy-laws/news-story/8f5dc482704cf6ba2d35f2aaab8dada8