Welcome to Sine visitor software

Sine is a visitor & contractor management system to help you save time and go paperless at the Department for Infrastructure and Transport (DIT). Sine allows you to invite guests in advance to site. Sine is easy to set up and use. This guide will help you get started straight away and have you set up in minutes.

Becoming a Host

1

Claim your Host account

You will be sent an email from [email protected] a link to claim your Sine Host account. Please click the link within that email and follow the sign up process. If you don’t have an invite, contact your office administrator.

2

Verify your email

Once you are logged into your Sine Host account, please verify your email from your Profile page to ensure you can access the DIT account to invite guests. If you do not verify your email on Sine, you will not be able to invite guests.

3

Download the SinePro App

Please download the Sine Pro App by scanning the QR code below with your mobile’s camera.

4

Set up delegates and EAs

If you are a senior manager and would like to delegate your guest arrival notifications, you can turn off all notifications under your Sine profile and delegate notifications to your executive staff.

Inviting Guests to DIT

1

Install the Add-in to Outlook

In your Outlook inbox, look for “Get Add-ins” in the toolbar.

In the new window that opens, search for “Sine” in the top right corner.

Click “Add” on the Sine for Outlook add-in.

2

Create an invite in the Sine for Outlook add-in

If you have multiple calendars, ensure you are in the one linked to your Sine host email address.

Create an event as you normally would, select the Sine add-in from the toolbar.
Note: If this is your first time launching the add-in you will be prompted to log in using your Sine credentials.

Select the Site and Visitor Type, then enter the first and last name.

To send the invite, click Create Invitation.
For more information or support, visit our help article for the Sine for Outlook add-in.

Check-in Explained

1

Checking In

Visitors and contractors can check-in via an iPad located at your site, a web dashboard your team operates or via the SinePro mobile App for Android & iPhone.

Sine For Mobile Explained
Mobile Auto Check Out

How does Visitor and Contractor Management store information and where is my data stored?

All customer data is stored in the Sydney, Australia AWS region. More detailed information is available in the Sine security overview available via https://sine.co/security/

What is Visitor and Contractor Management’s privacy Policy?

Visitor and Contractor Management takes data privacy seriously. This privacy policy explains how we collect, share and use Personal Information, and how you can exercise your privacy rights. Our Privacy Policy is available via https://www.sine.co/privacy/

What are Visitor and Contractor Management’s Terms and Conditions of Use?

Our Terms and Conditions of Use are available via https://www.sine.co/terms/

Is Visitor and Contractor Management secure?

Visitor and Contractor Management is a fast and secure global platform where security and integrity sit front and centre. Our will never compromise on the privacy of our users and the security of our platform and product suite. Further security information is available via https://www.sine.co/security/

Which third party providers does Visitor and Contractor Management share user data with?

Visitor and Contractor Management may use third party suppliers and service providers to provide necessary hardware, software, networking, connectivity, storage and related technology required to provide the Services. Further information on how each of the below third party suppliers and service providers generally collect, hold, use and disclose personal information and other data may be available on such third party’s website and/ or privacy policy if you wish to review the same. Third Party suppliers that Visitor and Contractor Management use are AWS, SendGrid, Twilio, MongoAtlas, Cloudflare, Intercom, Pipedrive, Unleashed, and Xero.

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