In order to use the Services, all Users & Visitors will need to submit certain personal information such as their email address, name, address, mobile telephone number, location, employer, gender and date of birth. Users may be asked to submit further information from time to time. By providing us with your Personal Information, you consent to us collecting, holding, using and disclosing your Personal Information and your Visitor’s Personal information (including holding by, using by and disclosure to any third parties or overseas recipients).
We may also collect, hold, use and disclose information about you that is not necessarily personal information including, but not limited to:
- data relating to your activity on our website via tracking technologies such as analytic, cookie and session tools, which data can include:
- the identity of your internet browser;
- the type of operating system you use;
- your IP address;
- the domain name of your internet service provider;
- the pages accessed on our site; and
- the next site visited; and
- non-personal details of any survey responses you provide.
We may use this non-personal information for internal purposes including, administering our services, diagnosing problems, generating statistics and trends and improving the quality of our products and services
Use of information and data
The personal information that Users & Visitors provide will only be used in connection with the Services offered by Sine, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Sine will not disclose any information regarding the details of any Visitor attending a site which is registered on the Service. Sine from time to time may contact a User (but not a Visitor) for account support purposes, support desk or for marketing purposes relating to the Service regarding features or promotions.
Disclosure of information
Unless expressly authorised to do so by the relevant User, Sine will not disclose any User’s or Visitor’s personal information to any third party except where the disclosure relates to the purposes for which the information was collected (as stated above).
Sine takes reasonable steps to protect the personal data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via email or input into our Services. For a copy of our Security and Hosting white paper please request a copy here.
Access to and updates of information
Users may request at any time to see the personal information that Sine holds on its behalf (to the extent that Users are unable to do so on the Sine service by viewing they own visitation data themselves). Please email Sine at email@example.com.
Storage of information
Sine will securely store User and Visitor personal information in any country which Sine may from time to time offer its Services. Users’ personal information may therefore be transferred outside of Australia or the country of operation. We may disclose your Personal Information to third parties and service providers located overseas (an overseas recipient) including holding your personal information on third party servers located overseas. Users of the “Sine Pro” service shall have their data hosted on Amazon Web Services (AWS) (Sydney region). Any User is solely responsible for informing Visitors that their data maybe stored outside the country of origin and that third party servers maybe used.
Sine may hold User & Visitor personal information both before and after the cancellation of each User account, but only for as long as Sine is lawfully entitled to do so. We may be legally required to maintain some of your Personal Information for a significant period of time, however once we no longer need your Personal Information, subject to any legal requirement; we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified.
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Privacy Officer & complaints
If you have any questions, concerns or requests regarding your privacy or your Private Information or, if you would like to make a complaint, please direct your correspondence or communication to our Privacy Officer at:
The Privacy Officer
Sine Group Pty Ltd
Level 1, 157 The Parade, Norwood | Adelaide, SA 5067
Telephone: +61 8 8121 5956
If you wish to make a complaint to us about how we have handled your Personal Information please do so in writing addressed to our Privacy Officer. If you need help lodging a complaint, please feel free to contact us. We take all complaints seriously, and will respond to your complaint within a reasonable period. We will determine what (if any) action we should take to resolve the complaint. If we decide that a complaint should be investigated further, the complaint will usually be handled by a more senior officer than the officer whose actions you are complaining about.
Last updated 20 February 2017