In order to use the Services, a User will need to submit certain personal information such as their name, contact details, location, image (via photograph) and employer. Sine account holders and subscribers (“Clients”) may be asked to submit further information from time to time. If Sine Face Check (“Face Check”) is enabled, a User’s biometric information will also be collected.
We may also collect, hold, use and disclose information about a User that is not necessarily personal information including data relating to the User’s activity on our website via tracking technologies such as analytic, cookie and session tools (which data can include the identity of the User’s internet browser, the type of operating system being used, the User’s IP address, the domain name of the User’s internet service provider, the pages accessed on our website, and the next website visited) and non-personal details of any survey responses the User provides. We may use this non-personal information for internal purposes including, administering our services, diagnosing problems, generating statistics and trends and improving the quality of our products and services
Sine takes reasonable steps in accordance with our Security Whitepaper to protect the personal information provided via the Services from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no internet or email transmission is ever fully secure or error free. Therefore, a User should take special care in deciding what information they send to us via email, input into the Services or otherwise.
Users may request at any time to see and correct the personal information that Sine holds on their behalf (to the extent that they are unable to do so themselves via the Services) by contacting Sine using the details below for our Privacy Officer. If you do not have a Sine account and have provided your personal information as part of checking-in or otherwise using the Services at a Client’s site, Sine will pass on your request to the Client who will be responsible for dealing with the request and providing you access to your personal information.
Sine may hold personal information related to a Sine account both before and after the cancellation of the account, but only for as long as Sine is lawfully entitled to do so. We may be legally required to maintain some personal information for a significant period of time, however once we no longer need the personal information, subject to any legal requirement, we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified.
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information would be one of the assets transferred to or acquired by a third party. Users will be notified via email and/ or a prominent notice on our website of any change in ownership or uses of personal information, as well as any choices Users may have regarding their personal information.
If you have any questions, concerns or requests regarding your privacy and personal information or, if you would like to make a complaint (including for any asserted breach of a privacy law or principle), please direct your correspondence or communication to our Privacy Officer at:
The Privacy Officer
Sine Group Pty Ltd
65 Magill Road | Stepney, South Australia, 5069
Telephone: +61 8 8121 5956
Email: [email protected]
If you wish to make a complaint to us regarding your privacy and personal information please do so in writing addressed to our Privacy Officer. If you need help lodging a complaint, please feel free to contact us. We take all complaints seriously, and will respond to your complaint within a reasonable period. We will determine what (if any) action we should take to resolve the complaint. If you are not satisfied with our response to the complaint, you may pursue it further with the relevant government or regulatory body. In Australia, this body is the Office of the Australian Information Commissioner.