In order to use the Services (including when checking in/ out of a Client’s site), a User will need to submit certain personal information such as their name, contact details, location, image (via photograph) and employer. Clients may also be asked to submit further information from time to time.
We may also collect, hold, use and disclose information about a User that is not necessarily personal information including data relating to the User’s activity on our website via tracking technologies such as analytic, cookie and session tools (which data can include the identity of the User’s internet browser, the type of operating system being used, the User’s IP address, the domain name of the User’s internet service provider, the pages accessed on our website, and the next website visited) and non-personal details of any survey responses the User provides. We may use this non-personal information for internal purposes including, administering our services, diagnosing problems, generating statistics and trends and improving the quality of our products and services
We collect a User’s personal information directly from the User wherever it is reasonable and practical to do so. This includes when a User accesses and uses the Services (including inputting personal information into the Services, responding to any content or questionnaires provided as part of the Services, using the photo capture application on a check in/ out mobile device, and through the use of third party analytic, cookie and session tools), through applications or other forms that the User completes and provides to us, when a User posts about us on any blogs, forums, wikis and other social media applications and services, and any other means by which a User directly communicates or provides the information to us.
If Face Check is enabled, a User’s biometric information will be collected when using the photo capture application on a check in /out mobile device. If a Client has implemented any COVID-19 or similar contact tracing, health questionnaires, temperature scanning and/ or similar with the assistance of our Services, a User’s health information and other personal information may be collected by use of temperature scanning equipment when checking in to a Site and/ or from the responses the User provides to any health or similar questionnaires.
We will generally hold personal information as electronic records with Amazon Web Services (AWS) (Sydney region) and, in any case, in accordance with the security provisions detailed below.
Where Sine has connected to a Government’s Visitation API or similar contact tracing system (Contract Tracing System) in a particular State or other jurisdiction, and a Client has requested that Sine use the Contract Tracing System for the Client’s site(s) in that State/ jurisdiction, certain information that is collected for such site(s) for the primary purposes detailed immediately above may also be used and disclosed for the further ancillary purposes of contact tracing, the Client’s compliance with any applicable contact tracing law, regulation, Government or regulatory authority policy, rule, decree, direction or lawful request, and/ or similar (each, a Contact Tracing Obligation), and Sine’s compliance with its obligations under any licence terms for the Contract Tracing System. Such information may include a first name; contact phone number, date and time of attendance at the site, and any other records, business information or other contact tracing information required to be collected under the applicable Contact Tracing Obligation. If a request for information is received by Sine via the Contract Tracing System, Sine may disclose such requested information it holds to that the Government of that State/ jurisdiction.
States/ Jurisdictions where Sine has connected to a Contract Tracing System include:
(a) Victoria, Australia – via the Victorian Government’s Visitation API, further information on which can be found on the Victorian Government’s websites.
Sine takes reasonable steps in accordance with our Security Whitepaper to protect the personal information provided via the Services from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no internet or email transmission is ever fully secure or error free. Therefore, a User should take special care in deciding what information they send to us via email, input into the Services or otherwise.
Users may request at any time to see and correct the personal information that Sine holds on their behalf (to the extent that they are unable to do so themselves via the Services) by contacting Sine using the details below for our Privacy Officer. If you do not have a Sine account and have provided your personal information as part of checking-in or otherwise using the Services at a Client’s site, Sine will pass on your request to the Client who will be responsible for dealing with the request and providing you access to your personal information.
Sine may hold personal information related to a Sine account both before and after the cancellation of the account, but only for as long as Sine is lawfully entitled to do so. We may be legally required to maintain some personal information for a significant period of time, however once we no longer need the personal information, subject to any legal requirement, we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified.
If we (or substantially all of our assets) are sold, merged, consolidated, liquidated, re-organized, acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information may be transferred to or acquired by a third party as part of the same and by accessing and/ or using the Services you consent to such transfer.
|Third Party Supplier/ Service Provider||Service|
If you have any questions, concerns or requests regarding your privacy and personal information or, if you would like to make a complaint (including for any asserted breach of a privacy law or principle), please direct your correspondence or communication to our Privacy Officer at:
The Privacy Officer
Sine Group Pty Ltd
65 Magill Road | Stepney, South Australia, 5069
Telephone: +61 8 8121 5956
Email: [email protected]
If you wish to make a complaint to us regarding your privacy and personal information please do so in writing addressed to our Privacy Officer. If you need help lodging a complaint, please feel free to contact us. We take all complaints seriously, and will respond to your complaint within a reasonable period. We will determine what (if any) action we should take to resolve the complaint. If you are not satisfied with our response to the complaint, you may pursue it further with the relevant government or regulatory body. In Australia, this body is the Office of the Australian Information Commissioner.