Every ounce of security matters in your workplace, whether it be protecting your employees, personal assets, or confidential company data. You always want peace of mind that extra precautions are being taken to prevent any security breaches or theft from occurring in your workplace. At the same time, you always want to upkeep a positive customer service reputation by always being prepared to welcome important guests to your site.
Sine’s ‘watchlist’ feature, which is available on all plans at no additional cost, can help you achieve this and much more simply by assigning visitors to different watchlists. You can flag users based on the information they provide at check-in. When a user matches the details of someone on one of your watchlists, their check-in will be highlighted within the Activity Feed, and a notification sent to your designated ‘watchers’ alerting them of the individual’s arrival. These lists can be used to create Blacklists or Whitelists:
Blacklists vs. whitelists
Different types of watchlists can easily be flagged and identified by assigning visitors through a ‘whitelist’ or a ‘blacklist’. A Blacklist can be enabled to warn reception staff or watchers of a suspicious or unwanted visitor. Action may be be taken by denying entry or alerting security. Enabling blacklists can help strengthen the security of your site and the wellbeing of your employees, where only wanted and compliant guests are permitted on your site.
On the other hand, a Whitelist can be created to identify VIP guests who require the top level of service. Through this, reception can be prepared to look after your VIP guests and provide a smooth check-in process. This can help enable you to adequately prepare to meet your important guest, where the live web dashboard will show when the VIP has checked in. You can even make your VIP guests feel extra special by pre-invitation to the site, so you know exactly when they are arriving and be prepared to offer sensational customer service.
Set up your own watchers
Your watchers are those who will be alerted via email and/or SMS whenever a visitor from your watchlist checks in. To assign someone as a watcher, they must already be a collaborator within your team. Simply navigate to the ‘Teams’ section on your Sine Web Dashboard, select the ‘Watchers’ tab, then click ‘Add watchers’. You will have the freedom to select which of your watchlists and sites that watcher will receive notifications for. Not only does this function help enable you to identify the types of people entering your site, but it may also gives you peace of mind about the duties and responsibilities of your administrative staff.
Integrate with MK Denial or the US Offender search
Watchlists can be further enhanced through our integrations, available to synchronise your watchlist with screening platforms, such as Descartes MK Denial or the US Offender Search. For these integrations to function, watchlists must first be enabled and configured on your account. Please note these integrations are only available on large or enterprise plans:
MK Denial + Sine
Enabling the Sine + MK Denial integration is quick and easy, where it allows you to instantly screen all visitors upon check-in. Sine’s integration will can help further safeguard your premises and help avoid fines or penalties by maintaining an audit of your screening activities and help prevent restricted or denied parties from accessing your site. Our integration with MK Denial can help maintain compliance in your workplace by accurately identifying restricted parties entering your premises. Whenever a visitor checks into your site using the configured visitor type (s), Sine will check the MK Denial database to find any matches. If a match is found, a watcher will be alerted instantly via email.
US Offender Search + Sine
Sine also integrates with the US Offender Search via our watchlist feature. Whenever a visitor checks in using the configured visitor type (s), this integration comes into play when Sine checks the US Offender Database. If a match is found, Sine will alert watchers instantly via email. If needed, watchers and administrative staff can view further details about the matches on the visitor’s pass through the Sine dashboard.