Terms of Use2018-11-22T06:49:33+00:00

Sine – Terms of Use


By accessing and using the sine.co website (“Website”) and all services offered by Sine Group Pty Ltd (“Sine”) through the Website including any mobile applications (“Services”), the person or organisation entering into these Terms as a user of the Website or Services, together with all individual users accessing the Website or Services on that person’s behalf (together, “you” or “Users”) accept and agree to be bound by these terms of use (“Terms”). Users may only use the Website and Services in accordance with these Terms. All rights not expressly granted to Users in these Terms are reserved by Sine. These Terms apply to all use of the Website (including any paid use of the Services), and any free trial of the Services.

Non-compliance with these Terms

If a User does not comply with these Terms, Sine may, at its discretion and with or without notice, cancel or suspend that User’s account and refuse to provide Services to that User.


Sine reserves the right to amend or update these Terms and the Services it provides at any time with or without notice to Users, and may also add new features that will be subject to the Terms. Any User who continues to use the Website or Services after any changes have been made will be taken to have agreed to those changes. Users should therefore check these Terms regularly. New versions of these Terms will be dated according to the date on which they took effect.

Account information

In order to access and use the Services, Users will need to be 16 years or older be a natural person, as accounts and User logins may not be registered or accessed via bots or other automated methods; and provide certain information about themselves, including a full legal name and email address (as prompted by the Website) (“Account Information”). All Users agree to provide true, accurate, current and complete Account Information, and to maintain and promptly update their Account Information in order to ensure that it remains true, accurate, current and complete.

Cancellation of accounts

Users may only cancel their account through the Website and any Fees paid are non-refundable. If a User elects to cancel its account, cancellation will not become effective unless and until no money owes on that User’s account. If you cancel the Services before the end of your current paid up year, your cancellation will take effect immediately and you will not be charged again after your expiry date. Any content cannot be recovered once your account is cancelled. Sine is not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is backed-up or replicated before cancellation.

Payments and trials

All Services are charged in advance on a monthly or annual basis and are non-refundable, including for partial months of Services, Service upgrades or downgrades or unused Services in an open account. Sine will not be held liable in any way for any lack of refunds in connection with the Services. A valid credit card number may be required for paying all User accounts. If a User is carrying out a free trial of the Services (as offered on the Website), the free trial will begin on the day that the User’s account is opened and end 30 days later. At the end of the free trial period, Users may need to provide a valid credit card number in order to further use the Services. Sine will charge a User’s credit card for any upgrade that a User opts for in respect of the Services at the start of the User’s next billing monthly cycle. An invoice shall automatically become rendered for the Service on the expiry of the trial period for active Users of the Service, namely 30 days from the expiration of the account being open by or on behalf of the User. Sine may, from time to time, open accounts for Users with the User’s permission and such User account will be deemed to be the responsibility of the User. If a User requests an extension to their trial, this must be approved in writing by Sine and will not affect the date of invoice being set at 30 days after the account creation date.


The fees charged for the Services (“Fees”) are subject at all times to change by Sine giving 30 days notice, which will be posted on the Website. Sine shall not liable to Users or any third party for any modification to the Fees. This shall not apply to any annual plans agreed in writing with the User as per the above.


All Fees are exclusive of all taxes and the User indemnifies and holds Sine harmless against any claims by any tax authority for any underpayment of any sales, use, goods and services, value added or other tax or levy, and any penalties and/or interest.


Each User will be responsible for all activity that results from its use of the Services. Sine disclaims any and all liability in relation to each Users’ use of the Services, and will not be held accountable if a User suffers any loss or damage as a result of its use of the Services, including (but not limited to) any loss or damage resulting from: any downgrade of the Services that Users may opt for through the Website; and the cancellation of any User’s account.

Services are provided “as is”

The Website and Services are provided on an “as is” and “as available” basis, and your use of them is at your sole risk. Sine does not warrant that: (a) the Services will meet your specific requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations; or (e) any errors in the Services will be corrected. You acknowledge that Sine may use third party suppliers to provide necessary hardware, software, networking, connectivity, storage and related technology required to provide the Services. The acts and omissions of those third party suppliers may be outside of Sine’s control, and Sine does not accept any liability for any loss or damage suffered as a result of any act or omission of any third party supplier. On behalf of itself and such third party suppliers, Sine excludes any other warranties that may be implied or otherwise apply under statute or otherwise under applicable law, to the maximum extent permitted by law.


Sine shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Sine has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (c) unauthorised access to or alteration of your transmissions or data; (d) statements or conduct of any third party regarding the Services; or (e) any other matter relating to the Services. Sine’s maximum aggregate liability under or in connection with this Agreement shall be limited to the amount of Fees paid to Sine by the relevant User per month, multiplied by 12. Sine specifically shall not be responsible for any failure of the Services to issue a pass or to send a message to a User in any circumstances. From time to time, such actions may fail and/or be disrupted which may lead to a failure of services to be provided. Sine is not a replacement for emergency systems installed into any venue.


Each User indemnifies, and will keep indemnified, Sine against all forms of liability, actions, proceedings, demands, costs, charges and expenses which Sine may incur or be subject to or suffer as a result of the relevant User’s use of the Services.

No illegal use

No User may use the Website or Services for any illegal or unauthorised purpose, or upload any information that is in breach of any confidentiality obligation, copyright, trade mark or other intellectual property or proprietary rights of any person, entity or organisation.

No malicious use

Users may only access the Website and Services through the interface provided by Sine, and must not use the Website or Services for any malicious means, or abuse, harass, threaten, intimidate or impersonate any other User of the Website or Services.

Administrator Accounts and Venues

Users that create an Administrator account on behalf of a Venue agree that they are legally authorised to do so on behalf of that Venue or organisation. Any unauthorised account creation on behalf of a Venue may result in the termination of the account and or suspension of services in the sole discretion of Sine. Sine may from time to time contact Administrators to check or asses the bona fide of the Account holder. From time to time Sine may refer to your use of the Sine system on our website. If you do not wish for your use to be disclosed on our website, please let us know and we will of course not make any reference to your use of Sine.

Intellectual property

All Users agree that Sine owns all of the intellectual property rights existing in the Website and Services. However, Sine claims no intellectual property rights in relation to the information or content uploaded to the Website by Users.

Sine branding

No User may publish or use Sine’s brand, branding or logos except with Sine’s prior written consent.


Sine does not warrant the suitability or performance of any tables, stands, wireless devices or any other equipment being supplied to Users as part of any Services. Any hardware supplied by Sine to the User for any trial period and used and retained by the User for more than 30 days after the date of dispatch, shall become payable in full and shall not be returnable for any reason whatsoever. Hardware may only be returned in like new condition prior to the expiry of 30 days from the date of dispatch.

Sine is an Authorised Apple re-seller in Australia. iPads purchased outside Australia are made available by Sine only as part of the overall Sine software service and iPads are not sold separately. Beneficial ownership of any iPads sold outside Australia by Sine remain with Sine. Customers outside Australia should purchase iPads separately if they wish to own them outright.

Sine Total Pack

If you are buying the Sine Total Pack, you agree:

  • the fees are payable by you to Sine in 3 equal annual instalments. Each instalment must be paid annually in advance. 
  • If you wish to terminate your agreement prior to the end of the 3 year initial term any unpaid instalments (and any other monies payable by you to Sine) under this agreement shall become immediately due and payable by you to Sine and your are not entitled to any pro-rata or full refund of the Fees (paid or otherwise).
  • Sine will use reasonable endeavours to assist you with any legitimate manufacturer’s warranty claim(s) in respect of hardware provided as part of the services; however, Sine is not responsible for any loss, theft, destruction, breakage or improper use of the hardware.

Technical support and malfunctions

Sine will try to promptly address (during normal business hours) all technical issues that arise on the Website or in connection with the Services. However, Sine will not be liable for any loss suffered as a result of any partial or total breakdown of the Website or any technical malfunctions resulting in an inability to use the Services (either in whole or in part). You agree that Sine’s support team may access your account from time to time in order to diagnose and fix problems.

Hosts, SMS & Data usage

If Host Notifications are set to ON, your Hosts will receive notifications that their visitor has arrived. Hosts notifications can be sent via SMS, email and push notifications to the Sine mobile App. SMS can also be generated by individual messaging to a visitor. Each account is provided with sufficient SMS usage to fulfil normal Host and visitor notifications based on normal and bona fide account usage in good faith. Any excessive, malicious or usage deemed to be outside the ordinary course of business shall incur additional SMS costs or suspension of service. Hosts are required to have individual email or mobile numbers for the Service to operate correctly. Host uploads are limited to 5000 individual Hosts per Site unless agreed with Sine. 

In the event that Sine provides 4G or other data plans, these data plans and charges are estimates only and are subject to further charges in the event that your usage exceeds the plan levels provided to you. Any data allowance is for the Sine Service ONLY and does NOT include Apple iOS updates which if downloaded may incur further charges by Sine as incurred by the data providers we utilise.

Plan types and fair usage 

Sine provides plan types based on estimated and average check-in volumes per day for all visitor types, including staff. In the event that a customer exceeds these check-in volumes per day, no extra costs shall apply, unless the excess usage is consistent for at least 30 consecutive days. In this event, Sine may contact the customer to require an upgrade to a larger plan type. If the customer does not accept this upgrade request, Sine reserves the right to suspend service.

Security & Privacy

Users are responsible for maintaining the security of their account and password on the Website. Sine will not be liable for any loss or damage that may result from any failure to keep User names and passwords secure. Sine makes efforts to keep content uploaded by Users secure, but will not be liable for any loss or damage that may result from any breach of security, or any unauthorised access or use of that content.

Sine has published a Privacy policy for all users at: https://www.sine.co/privacy which shall form part of these Terms of Service.

European Union Users 

For Users based in the European Union, European Economic area or the United Kingdom the additional EU Processing Terms available here shall apply.

Governing law and jurisdiction

These Terms shall be governed by Australian law, and all Users submit to the exclusive jurisdiction of the courts of South Australia for any matter or dispute arising in relation to these Terms.