“From the moment we tried the trial period, it was a simple decision for myself and the directors to make. It really helps us with our visitor management and achieve our ISO certifications.”
Connor O., Co-owner, Director of Sales, Nuago
Nuago is an innovative IT Consultancy whose mission revolves around creating and implementing technologically-driven strategies to inspire innovation and enable organizations to reach their full potential. When they approached Sine, they did so with a predetermined list of needs rather than problems.
As a forward-thinking tech company, Nuago wanted every aspect of their operations to be modern and efficient to help them reach their full potential – including their visitor and contractor management processes. Meaning it was time to ditch their outdated paper sign-in book.
Beyond digitization, another major need was physical security. With a large in-house warehouse containing high-tech software and equipment, they needed to ensure that their site remained safe and secure at all times. And as a company that deals with a wide variety of clientele, being able to easily identify and track new and previous visitor check-ins was a huge consideration.
To suit Nuago’s check-in service needs, Sine installed the SinePoint Pro iPad in the main reception area to capture all check-ins and check-outs.
Additionally, Nuago takes advantage of Sine’s geofencing feature which allows them to automatically check visitors in and out before they even get to the iPad kiosk. This ensures that people and their whereabouts onsite are always accounted for. In addition to geofencing, Sine's automatic photo ID badges also help provide an added security level for site access to easily identify all visitors.
The ability to geofence their site has revolutionized their approach to visitor and contractor management. Using the feature, Nuago can now:
They can also impress their clients by having someone at the door to greet them as Sine’s geofencing feature alerts them of their arrival.
"Sine has enabled Nuago to have a digital platform at our front desk that plugs a visitor directly into the person that they are at our office to see and makes for a very low-cost alternative to a physical person at the front desk. This has enabled us to gain a great capability in the business at a significantly lower cost than a traditional sign-in book with a receptionist at the front desk."
Connor O., Co-owner, Director of Sales, Nuago
“Sine has been a quick and cost-effective replacement for our sign-in books, everyone’s been very impressed with the ease of use. We’re already planning to roll out Sine to our other sites.”
Justin H., IT Manager at DHL
DHL is the world's leading logistics company with over 1.5 billion parcels delivered annually.
They were still using outdated sign-in forms to manage their 350,000+ employees drivers, contractors, and staff, which would bury their admin staff in paperwork and consume an egregious amount of their time.
When their receptionist departed, the company was presented the decision of whether to hire another receptionist and continue with the endless paperwork or look in to digitizing their visitor and delivery management with a modern, SaaS-based system.
They set out to find the perfect system and, after inquiring for quotes with a few other visitor management software companies, they were pleasantly surprised to be quoted in the tens of thousands by Sine!
DHL enjoyed the flexibility and enhanced safety of being ability to tag visitors based on the nature of their visit with Sine's unlimited visitor types. They can even assign different entry procedures to different visitor types!
They also appreciated the convenience of being able to notify everyone and to send instant messages from the dashboard, which comes in handy in the case of an emergency.
“Sine offered a no obligation free demo. I set up a quick site demo and presented to the site General Manager and other senior managers, they were all very impressed with the ease of use.”
Justin H., IT Manager at DHL
Sine offered DHL a solution that’s cost-effective and scalable. The simple implementation and ease of adding any amendments or adjustments with global support from Sine's help center has been a breath of fresh air. Plus, especially from an IT Managers point of view, knowing all your data is backed up to the cloud is a major box-ticker for them.
To learn more about how Sine can streamline operations for your workforce, book a demo with our team today!
Dexus, a leading Australian real estate investment trust with an enviable property portfolio valued at $32.1 billion, knows a thing or two about delivering quality experiences to those who utilize their spaces – whether for work, play or those who call their buildings home. As dedicated asset managers at the forefront of innovation, leaders at Dexus are constantly evaluating opportunities to improve the performance of the premium properties they operate. Which is why when tenants at their iconic Gateway Plaza building expressed an increased need for guest management automation and quicker access control, they enlisted long-time partner Honeywell and revolutionary newcomer Sine to help them fully optimize their visitor experience.
Situated in the picturesque heart of Sydney’s Central Business District and Circular Quay, Gateway at 1 Macquarie Place is a high-profile tower showcasing 46 stories and 470,000 square feet of premium space for lease. Thousands of visitors flock to Gateway Plaza monthly to take in the panoramic views of Sydney Harbor, traverse three levels of prime retail, and indulge in their modern food court with 29 eateries featuring an array of global cuisine, along with their pedestrian plaza and inner-city park.
With the improved comfort, safety and convenience of Gateway patrons top of mind, Dexus worked with Sine and Honeywell to implement an automated visitor management system to enhance site security and speed up access control with as little disruption to the visitor experience as possible.
Honeywell Enterprise Buildings Integrator (EBI) is an open, scalable software solution that enables site officials to manage complex facilities through a single management portal. The platform integrates a range of systems, including building and energy management, life safety, access and intrusion control and video surveillance among other tools to empower facility managers to run smarter buildings that increase comfort, enhance security and lower costs.
Sine is a fully integrated, cross-platform workplace solution based in Adelaide that is revolutionizing the way people and assets move around facilities. Sine offers advanced technological safety features including facial recognition, auto-reporting, QR code scanning, visitor prescreening, customization and much more.
Working together, Sine and Honeywell seamlessly integrated their solutions into Gateway Plaza’s already sophisticated entrance security measures — including IDEMIA’s Morphowave touchless fingerprint scanning technology — to elevate visitor and tenant security, speed up management automation and streamline access control.
Now, when arriving at Gateway Plaza, visitors may swiftly check in via the SinePoint Pro app using one of the branded iPad kiosks in the lobby. Once approved, Sine requests a unique, encrypted access token for the guest from Honeywell EBI. The access token is generated, sent back to Sine and printed via QR code, which can either be printed onto a visitor badge or sent to the guest via email or SMS for convenient use on their mobile device. Sine notifies the host that their visitor has arrived, and the guest is now able to enter the building by scanning their QR code at the Morphowave biometric readers to enter.
Honeywell EBI handles visitor access control while the guest is onsite, providing site officials with real-time information. When the visitor leaves for the day, Sine notifies the host that the guest has left the building, and Honeywell EBI automatically removes the access token from the system, so they cannot be reused – maintaining a high level of security and simplifying the credential management process for both tenants and visitors.
“With Sine, there’s no need for reception to spend time informing staff that their guest has arrived.“
Customer Technology Manager, Dexus
With solutions from Honeywell EBI and Sine, the entire visitor management process at Gateway Plaza is now fully automated with the security system and requires no concierge visits, phone calls, or access passes to complicate the visitor journey. This new process provides a unique and efficient user experience and reduces the overall wait time and the number of touch points required for guests to reach their destination.
By incorporating Honeywell’s Enterprise Buildings Integrator (EBI) and Sine’s robust visitor management platform, Gateway Plaza’s upgraded guest experience set a new benchmark for future Dexus premium commercial buildings.
